Welcome Butler Heritage Members

We’re excited to welcome you to COPFCU.

On June 30, 2025 the National Credit Union Administration (NCUA) closed and placed into liquidation Butler Heritage Federal Credit Union. The NCUA has entered into a purchase and assumption agreement with Cincinnati Ohio Police Federal Credit Union (COPFCU).

As part of the Purchase and Assumption Agreement with Butler Heritage Federal Credit Union, your accounts are being transitioned to COPFCU systems. We’re honored to serve you and excited to provide access to enhanced financial tools, services, and technology, backed by the personal service you’ve come to expect.

If you have questions about your accounts or the transition, please call us at 1-800-810-0221 or email info@copfcu.com.

What Does This Mean For Your Accounts?

• First and foremost, your accounts remain safe, accessible and continue to be insured to $250,000 by NCUA’s share insurance fund per the limits provided by the Federal Credit Union Act.

• You are now a valued member of COPFCU, with the same rights and privileges afforded to every one of our members. COPFCU is a local, federally chartered and insured credit union with more than 11,000 members, in business since 1935 and currently celebrating our 90th Anniversary.

• The branch at 660 N. University Blvd. remains open to serve you. Continue to call 513-423-2921 or visit the branch for all your needs. The branch hours remain Monday – Friday from 9:00am to 5:00pm.

• Your accounts will transition to COPFCU systems effective August 1. Throughout the month of July, continue to use your current online banking system to manage your accounts. On August 1, your accounts and loans will transition to our systems at the same — or better — rates and terms. Additional information will be sent to you shortly with details of your new COPFCU account number(s) and how to access online, mobile banking and bank-by-phone systems.

Important Actions You Should Take – Updated 7/14/25

Find Your New COPFCU Account Number. Starting August 1, you will need your new COPFCU member account number to access Online and Mobile Banking and our Bank-by-Phone system. Instructions for first-time access are included in your transition packet and can be accessed here.

Review Important Transition Plan. In addition, view the transition plan and the instructions for logging on to Online and Mobile Banking and our Bank-by Phone system when they are available on August 1.

Prepare for Systems Outage Starting at 2:00pm on July 31. All BHFCU systems will go offline permanently at 2:00pm on July 31. Prepare for this outage by accessing cash and performing any transactions needed before 2:00pm. Starting August 1, begin to use COPFCU Online/Mobile Banking, Debit Cards, Credit Cards, etc.

Timeline & What to Expect

View full transition details here.

Support from NCUA

You may make claims for share insurance to NCUA as Liquidating Agent. You have eighteen (18) months from the date of the appointment of the Liquidating Agent in which to make claims to the Liquidating Agent for share insurance. This period ends December 31, 2026. Failure to make claims before that date will act as a bar to such claims.

To make a share insurance claim with NCUA as the Liquidating Agent, contact:

Cincinnati Ohio Police Federal Credit Union
c/o National Credit Union Administration
10910 Domain Drive, Suite 200
Austin, Texas 78758
512-231-7940

Transition Details & Resources

Access letters, updates and important details about the transition.

• Important Information About Your Credit Union
• Transition Details and Plan
• How to Access COPFCU Systems

Why Did the NCUA Choose COPFCU?

Financial Strength & Stability

COPFCU is financially sound and holds the NCUA’s highest possible rating. With a strong capital ratio of 11%, reserves of $19 million, and $439,679 in year-to-date net income (as of May 2025), we exceed industry averages in asset quality and performance. Additionally, COPFCU ranks first in the local market across nearly all key metrics used to measure the value of our return to the membership.

Shared Mission & Community Roots

Founded to serve Cincinnati Police Officers, COPFCU shares a deep community commitment similar to BHFCU’s origins with Middletown City employees. We now serve public servants across police, fire, education, and more.

Exceptional Member Service

COPFCU’s Net Promoter Score of 73 places us in the “exceptional” range (70–100), well above the 2024 financial industry average of 44.

Expanded Access

You will enjoy:

• Over 5,000 Co-op shared branches
• More than 60,00 surcharge-free ATMs nationwide
• Coming soon! New full-service branch in Hamilton at 6718 Gilmore Road, featuring two drive-thru lanes, a drive-up ATM and a community room.

Convenient Banking Service

Expanded digital capabilities include:

• Online account opening
• Online loan applications with eSigning
• Mobile app and online banking with bill pay
• Mobile check deposit
• Card controls with transactions alerts
• Person-to-Person (P2P) payments
• Account-to-Account (A2A) transfers

Giving Back to Our Members

Exclusive member-only benefits:

• Rewards Plus – receive deposit rate bonuses and loan rate rebates based on your overall engagement*
• Scholarship program – $15,500 awarded annually to members
• Local and national attraction discounts

Committed to Community

COPFCU is committed to improving the communities we serve including:

• Ronald McDonald House – Taste of Hope
• FreeStore Foodbank – Bea Taylor Market
• Police & fire charity events
• … and more!