Scam Alert: Fraudsters Posing as Bank Fraud Departments

Scam Alert: Fraudsters Posing as Bank Fraud Departments

Scammers Using Spoofed Numbers to Pose as Fraud Investigators

We want to make members aware of a bank fraud team impersonation scam currently occurring in our area, with victims reported across multiple financial institutions. This scam is becoming more common and convincing, and awareness is the best way to stay protected.

How the Scam Works

In these cases, scammers contact individuals by phone while posing as a bank’s fraud department or a fraud investigator. They may spoof a legitimate bank phone number or call from a generic 1-800 number to appear credible.

The caller typically claims there is suspicious or fraudulent activity on your account and creates a sense of urgency, pressuring you to act quickly. Victims are often asked to share one-time authentication or verification codes, which the scammers then use to gain access to accounts and drain funds.

Red Flags to Watch For

Scam calls often include one or more of the following:

If something feels rushed, secretive, or stressful, that’s a strong warning sign.

What We’ll Never Ask You to Do

COPFCU will never:

If anyone asks for this information while claiming to be from a bank, it is a scam.

What to Do If You Receive a Suspicious Call

If you receive a call like this:

Scammers rely on fear and urgency to succeed. Taking a moment to pause and verify can make all the difference. If you believe you may have shared information, contact us right away so we can help protect your account.

For more information on how to protect yourself from scams, please visit our fraud resources page.

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