*** Phishing Scam – Phone Call from (410) Area Code ***
December 1, 2011

Dear Members,

Today, we have been alerted to a Phishing Scam that is currently underway in our area. “Phishing” is an attempt to trick you into revealing your sensitive information (including credit / debit card information). The fraudsters may call you, produce text messages, emails, voice mails and even websites that on the surface may appear to be from a legitimate organization or trusted source. At this time, we want to make you aware of this latest scam so that you can recognize these fraudulent attempts and protect yourself against them.

In this case, the format being used is a phone call from the 410 area code (Baltimore, MD vacinity). The fraudsters are calling individuals in our area stating that they are from Visa / Mastercard’s Fraud Department. They say that your credit or debit card has been compromised and they need you to confirm all the card information. They then ask you for the 16-digit card number, expiration date, the name on the card and the 3-digit security code on the back.

We would like to remind you that COPFCU and other reputable financial institutions will never contact you (whether via phone call, text message, email, or voice mail) and ask you to provide account information or personal information. Legitimate sources already have this information. If you receive this type of call, do not provide any information. Instead, call the number on the back of your card. If you are suspicious of any communication that appears to be from Cincinnati Police Federal Credit Union, we urge you to call us immediately at (513) 381-2677.

To avoid becoming a victim of a Phishing scam on any of your financial accounts, COPFCU offers the following advice:

  • Reputable companies normally refer to customers by their full names in any communication. If an email or caller does not refer to your full name, it may be a scam.
  • You should not call a telephone number provided in a text message, telephone call, voice mail or an e-mail regarding possible security issues with any credit card or checking account. You should call the phone number on the back of your credit / debit card or on your account statement to report security concerns.
  • If anyone claiming to be a credit / debit card provider calls and requests your card number or any other information, hang up and call the phone number on the back of the credit/debit card and report the attempt. If the call was legitimate, the credit card provider will have knowledge of it.
  • If you have provided any personal information through these fraudulent phone calls, text messages or websites, you should immediately contact your financial institutions to take corrective measures.

Again, the purpose of this communication is to make you aware of this latest phishing scam. If you have any questions regarding this information or believe you may have been impacted by this scam, please call us immediately at (513) 381-2677.


Tina Wocher